
Fortunately these CDs only contained recorded conversations between a member of staff and a customer making a complaint. While that's all well and good, it points to a pattern in the inter-office mail system which screams "stop using it."
While Prime Minister Gordon Brown has apologized for the data loss, let's admit it: that's little comfort to those whose data is concerned, just as in other cases of data loss. The HMRC does believe the CDs with personal information on them are still in their offices, but are still unable to find them.
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